Patient Lead Routing
Patient enquiries reaching a hospital group on WhatsApp, forms and calls, answered in Spanish by a bot and booked onto the calendar with no manual typing.
The problem
A hospital group was retyping every patient enquiry by hand. Enquiries arrived across WhatsApp, web forms and calls, admin staff moved them into the system one at a time, and a slow reply meant a booking calendar with gaps in it.
What I built
I built an n8n pipeline that captures every inbound enquiry, qualifies it with an LLM, and writes it straight into GoHighLevel. A WhatsApp chatbot handles the first touch in real time, in the patient's own language, and books onto the calendar directly, with a handover to a human the moment a case looks clinical rather than administrative.
The outcome
Manual data entry is gone entirely, response times dropped sharply, and the booking calendar stays full without an administrator babysitting an inbox.
Stack
- n8n
- WhatsApp API
- GoHighLevel
- LLM routing
- Webhooks
What the client said
Patient inquiries now route automatically through n8n and GoHighLevel, and our WhatsApp chatbot handles lead generation in real time. Manual data entry is gone and response times improved dramatically, a seamless AI-powered lead system that keeps our calendar full.
Working on something like this?
Tell me what you are trying to build. I will tell you honestly whether it is worth doing.